Christmas Order Issues

Where is my order?
UK Delivery Problems and Sorting them Out
International Delivery Problems and Sorting them Out
Opening Times over the Christmas and New Year Period
Christmas Exchange Details
Christmas Return Details

Where is my Order?
Firstly, as far as we're aware FlyWalk has dispatched every single order up to 21/12/2006, 5pm for Xmas Delivery. If you haven't got your order yet the best thing you can do is the following:

UK Mainland & N. Ireland Orders sent via City-Link:
You can track online deliveries with City-Link by going to: http://www.city-link.co.uk/track_parcel/track_parcel.php
Enter your OrderID No. under "customer reference", leave the top box empty, then enter the delivery postcode with a space in the appropriate place when requested.

This will provide you with your tracking number. If you wish to find the details of the location of the local City-Link Depot as well as telephone contact details of where your order may still be located simply enter your postcode on the left side of the page. You can either call them or collect your package from their depot. We would advise speaking to them first to check their opening times. NOTE: If you do choose to collect your package please remember to bring with you at least one form of valid ID i.e. Driving Licence/Passport/Cheque Guarantee Card.

The head office contact details for City-Link are as follows:
City Link Ltd
Wellington House
61/73 Staines Road West
Sunbury on Thames
Middlesex
TW16 7AH

01932 822622 or 08700 007007

International Orders:
All international orders go via parceline. To contact them their telephone numbers are 0044 (0) 845 9300 100 or 0044 (0) 845 9300 350

Let them know your FLYWALK order number and they should be able to help.

Opening times over the Christmas Period:
FlyWalk will be closed from 2pm Friday, 22nd December - Friday 29th December 2006, as well as the 1st January for a well earned break needed by all staff.

We'll be open to take calls again on Saturday 30th December from 9-5:30pm. Alternatively you can email us in the meantime and when staff are back in the offices we'll be able to respond and sort any outstanding issues, sales@flywalk.co.uk

From the 3rd January 2007 FlyWalk will be back up to full operation and offering our full next working day delivery services to customers again.

Christmas Exchange Details
To exchange your existing shoes send the shoes to:

FlyWalk Exchanges (YOUR Order Number Here)
PO Box 291
Romsey
Hampshire
SO51 7WQ

Please make sure the shoes and box are in a new condition otherwise the exchange will not be accepted. Please also clearly state in the box what size and model you need it exchanged to and do not put any sort of tape on the box itself. We'll then send out the replacements to you free of charge (stock permitting).

Exchanges will be processed once all staff are back in our offices in the new year (2nd January onwards). All stock is sent on a "first come, first served" basis.

The recommended method for delivery is via Royal Mail Parcel Post or 1st Class with some sort of insurance/tracking on the delivery. NOTE. Only Royal Mail recognises PO Box numbers so packages returned by other means risk being misplaced.

Christmas Return Details:
To exchange your existing shoes send the shoes to:

FlyWalk Returns (YOUR Order Number Here)
PO Box 291
Romsey
Hampshire
SO51 7WQ

Please make sure the shoes and box are in a new condition otherwise the return will not be accepted. Please also do not put any sort of tape on the box itself.

Once received, you will be refunded the cost of the shoes. Postage costs are not refunded. Refunds are processed usually at the end of every week and will be refunded to the card used for the original payment.